Shipping & Returns
This Shipping & Returns page provides information about order processing, shipping, returns, and what to do if there’s an issue with your order.
Shipping & Returns Information
Order Processing
Orders are typically processed within 1–2 business days. Once your order has shipped, you’ll receive tracking information by email.
Shipping
We ship research materials using secure, trackable shipping methods. Shipping times may vary depending on the destination and carrier.
Tracking
Tracking information will be provided once your order has been shipped. Please allow some time for the carrier’s tracking system to update after receiving your tracking number.
Returns & Refunds
All Sales Are Final
Due to the specialized nature of research-use materials and the importance of maintaining product integrity and chain of custody, Sasquatch Research does not accept general returns or exchanges. This includes returns due to ordering errors, change of mind, or unused products.
We will, however, work with you to resolve the following issues:
Damaged Shipments
If your order arrives damaged during shipping, please contact us within 7 days of delivery. Please provide your order number along with photographs of the shipping package and affected product. We will review the claim and, when appropriate, provide a replacement or refund for the affected item.
Incorrect or Missing Items
If you receive an item that does not match your order, or an item is missing from your shipment, please contact us within 7 days of delivery so we can correct the issue.
Product Quality Concerns
Our products are supplied for research purposes and are accompanied by applicable quality documentation. If you believe a product does not meet its stated specifications, we ask that the material be evaluated by an independent third-party analytical laboratory.
If independent testing demonstrates a material discrepancy from the applicable product specifications or accompanying Certificate of Analysis (COA), please contact us with the original laboratory report, order number, and lot/batch information. Each claim will be reviewed individually, and an appropriate resolution may include replacement or refund of the affected product.
Products that have been opened, altered, reconstituted, improperly stored, or otherwise handled after delivery may not be eligible for a quality claim.
Problems with an order
If your order arrives damaged, is missing an item, or you receive an incorrect product, please contact us as soon as possible.
Include your order number and, when applicable, photos of the package and product. We’ll review the issue and work with you toward an appropriate resolution.
Need Help With Your Order?
Questions about shipping, tracking, returns, or your order? Our team is here to help